FAQ
What is Accident Info Hub?
Accident Info Hub is a resource center dedicated to assisting individuals who have been involved in car accidents. We provide support and guidance on various post-accident concerns such as car rental qualification, fault determination, deductible waivers, vehicle value estimates, towing yard charges, and vehicle total loss payouts.
Do you offer legal advice?
No, we do not offer legal advice. Our services are designed to complement legal counsel by focusing on the non-legal aspects of post-accident proceedings.
How can Accident Info Hub help with fault determination?
We offer guidance in gathering evidence and understanding the fault determination process to help you present a compelling case to your insurance company for a fair resolution.
How do you assist with vehicle value estimates?
Our specialists help in objectively assessing your vehicle’s worth to ensure you receive a fair settlement from your insurance provider, including guidance on how to counteroffer effectively.
What support do you offer regarding treatment benefits after an accident?
We empower you to understand your rights and options concerning medical treatment benefits and guide you through the process of dealing with insurance providers to ensure you receive the necessary medical attention.
How can I contact Accident Info Hub for more information?
For more information, you can email us at info@accidentinfo.ca or visit our office for personalized support and guidance.
What information do I need to provide when I make a claim?
When making a claim, you’ll need your insurance policy number, details of the accident (date, time, location), details of the involved parties, and any evidence of the accident (photos, witness information, police reports).
What if I disagree with the insurance company's assessment of fault?
If you disagree with the insurance assessment, you can dispute their decision. We can guide you on how to present additional evidence or get a second opinion to challenge the assessment.
What is a deductible, and how does it affect my claim?
A deductible is the amount you pay out of pocket when making an insurance claim. The higher your deductible, the lower your insurance premium may be, but it also means more expenses for you during a claim. We can help you understand how this affects your claim process.
How can I keep track of all the post-accident tasks I need to do?
We can provide you with a checklist of post-accident tasks to help you stay organized and ensure you don’t miss any critical steps in the post-accident process.
Can you help if my vehicle is a total loss?
Absolutely, we assist in negotiating with your insurance company to secure a fair payout that accurately reflects the value of your vehicle that’s been deemed a total loss.
How much do your services cost?
Our services at Accident Info Hub are completely free. We are committed to providing support without any charges or hidden fees.
What can you do about deductible waivers?
We explore options for deductible waivers to potentially reduce or eliminate your out-of-pocket expenses when making a claim, especially when fault has been clearly established.
Can you help me get a rental car after an accident?
Yes, we can assist you in understanding your eligibility for a rental car and streamline the rental process to ensure you have a temporary vehicle as soon as possible.
What advice can you offer on towing yard charges?
We provide insights on minimizing towing and storage costs and guide you on what expenses your insurance should cover, helping you retrieve your vehicle in a cost-effective manner.
How can I book an appointment with Accident Info Hub?
You can book an appointment by calling us at (780) 276-5555 or visiting us at our location at 15706 116 Ave NW 2nd Floor, Edmonton, AB T5M 3S5.
How quickly should I file an insurance claim after an accident?
It’s important to file an insurance claim as soon as possible. Check with your insurance provider for specific time limits, but generally, the sooner, the better. We can guide you through the process to ensure timely submission.
Can Accident Info Hub recommend auto repair shops?
While we don’t directly recommend specific repair shops, we can offer advice on how to choose a reputable shop and what questions to ask to ensure your vehicle is properly repaired.
Can you help me understand insurance policy jargon?
Yes, we can help clarify the terms and conditions of your insurance policy, explaining any complex jargon or clauses so you can better understand your coverage and rights.
If I’m not at fault, do I still have to pay a deductible?
Not necessarily. If you are not at fault, the at-fault party’s insurance may cover your expenses. However, this can vary, so it’s best to get in touch with us for guidance tailored to your situation.
What should I do if the other party involved in the accident doesn’t have insurance?
If the other party is uninsured, you may still have options under your own insurance policy, like uninsured motorist coverage. We can help you understand your policy and what steps to take next.